Terms of Service
Last updated: [07/10/2026]
Welcome to Reiki Heaven. By using this website (https://www.reikiheaven.com), you agree to the following terms and conditions. Please read them carefully before accessing or using any of my services.
1. General Information
The website is operated by Maria Ilieva, based in Austria and Bulgaria.
By using the Site or purchasing my services or digital products, you confirm that you are at least 18 years old or have legal parental/guardian consent.
I reserve the right to update or modify these Terms at any time. Changes will be posted here with the updated date.
2. Services Provided
I offer energy healing services, including Reiki sessions, energy assessments, and spiritual tools (eBooks, digital downloads, and meditations).
These services are intended to support personal growth and well-being and are not a substitute for medical advice, diagnosis, or treatment.
3. Booking and Payment
• All prices are listed in Euros (EUR) and are subject to change without notice.
• Payment is due at the time of booking unless a payment plan is offered for the selected service.
• When a payment plan is selected, the initial deposit is charged at checkout and the remaining installment(s) are automatically charged to the same payment method according to the payment schedule shown at checkout.
• By selecting a payment plan, you agree to pay the full price of the programme. Choosing a payment plan does not constitute a subscription and does not change the total price of the service.
• Payment is securely processed through third-party payment providers.
4. Delivery of Services
Distant energy healing services will be delivered on the agreed date and time.
Digital products (eBooks, meditations, symbols) will be delivered via email or instant download after purchase.
You are responsible for providing accurate contact information.
5.5. Cancellation and Refund Policy
If you need to reschedule a booked session, please notify me at least 24 hours in advance. I will do my best to accommodate changes.
For healing programmes, once the programme has begun and the first service has been provided, payments already made are non-refundable, subject to any rights you may have under applicable consumer law.
If you choose a payment plan, cancellation of participation after the programme has begun does not automatically cancel the remaining scheduled payment(s). The payment plan is a method of paying the agreed total programme price in instalments.
For digital products, refunds are not available once the digital content has been accessed or downloaded, where you have expressly agreed to immediate access and acknowledged the loss of your statutory right of withdrawal.
Nothing in this policy limits any mandatory consumer rights available to you under applicable European Union law.
6. Disclaimer
My services are spiritual and holistic in nature and are not intended to diagnose, treat, or cure any physical or mental health condition.
You should consult a qualified healthcare provider before making any health-related decisions.
By using my services, you acknowledge personal responsibility for your own health and well-being.
7. Intellectual Property
All content on this Site, including texts, graphics, logos, images, downloads, and digital products, is the intellectual property of Reiki Heaven or its licensors.
You may not copy, reproduce, or distribute any content or products without prior written permission.
8. Limitation of Liability
I will not be liable for any indirect, incidental, or consequential damages resulting from your use of my services or products.
To the fullest extent permitted by law, my total liability is limited to the amount you paid for the service or product.
9. Governing Law
These Terms are governed by the laws of Bulgaria and the European Union.
Any disputes arising from your use of the Site or my services will be subject to the jurisdiction of Bulgarian courts.
10. Contact Information
For any questions regarding these Terms, please contact:
Maria Ilieva
Email: chaya.energy@gmail.com